Queue Care: A medical care and emergency room registration app
I created an app that provides a transparent, real-time system giving patients accurate wait-time information and guidance on where to seek care, ultimately helping reduce hospital overcrowding and improving the overall healthcare experience.
Healthcare and technology
Tackle one of Canada’s biggest issues (long ER wait times) in the form off an app.
7 Weeks
User Research, UX & UI Design, Prototyping
PowerPoint, Figma, Photoshop, Illustrator
Real problems call for real solutions
Queue Care is designed help Ontario residents navigate the healthcare system by providing real-time ER and urgent care wait times. It reduces patient frustration by offering queue tracking, live delay notifications, and digital pre-registration for faster check-ins. A built-in symptom checker guides users on whether to visit the ER, a clinic, or use Telehealth services.
For hospitals, it improves triage management and reduces overcrowding by directing non-urgent cases to alternative care options. Inclusive and accessible, the app creates a more transparent and efficient healthcare experience for everyone.
The issue at hand
The Canadian government provides free healthcare; however, Canadians often face long wait times in return. Many patients without a family doctor or access to walk-in clinics turn to emergency rooms, often without knowing how long they’ll have to wait. As a result, they spend hours in uncertainty, without real-time updates leading to frustration, stress, and unnecessary ER visits for non-urgent cases. To reduce overcrowding and enhance the patient experience, hospitals need a transparent system that offers real-time wait-time updates and helps patients make informed decisions about where to seek care.
Understanding Healthcare Challenges
ii. Ontario residents with chronic conditions, minor injuries, or non-emergency concerns, and have limited access to a walk-in clinic.
iii. Ontario residents who require urgent health care after work hours.
ii. Heakthcare workers manage the triage system at the hospital and often deal directly with frustrated patients.
iii. Emergency doctors and nurses who will potentially benefit from reduced overcrowding and better patient flow management.
ii. They care about data that could inform policy-making and health care resource allocation.
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ii. Introduce productive wait times with status updates, queue tracking, and delay notifications.
iii. Symptom checker or clinic triage for guidance on care options, if patients condition requires an ER visit or alternative health care options.
iiii. Digital pre-registration and check–in process where patients can input personal information and medical history ahead of time.
ii. Knowledge of alternative care options such as nearby urgent care clinics or virtual care.
iii. Assurance of transparency and efficiency of Ontario health care system triage process.
iiii. Innovative and future thinking experience focused on improving people’s lives, reducing ER overcrowding, and saving time.
ii. Symptom checker tool to guide patients in determining the urgency of their condition and alternative solution.
iii. Queue management that offers real–time updates on a patient’s position in the waiting queue and sends notifications about expected delays.
iiii. Multi–language and accessibility support for inclusive patient experience with integrated Telehealth services and option to book virtual consultations with licensed health care providers
Determining user goals
What do they want to achieve with this product? What need does it fill?
Users want a seamless and enjoyable experience, with a straightforward interface that is intuitive, easy to navigate, and simplifies the app. They also want to control and customize lighting effortlessly through a simple, easy-to-follow process.
Users want to be able to connect to streaming platform apps to sync their own music playlists and Integrate with voice assistants like Alexa or Google Assistant for hands-free control.
They want the option for the LED lights work well with other smart home devices and systems, such as smart thermostats or security systems.
Group Guidelines
This focus group research was conducted October 2, 2024 at 6:30pm. For the full focus group research details view the case study files.
Questions
Our team
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Patients visit ERs without knowing how long they’ll wait, leading to stress, frustration, anxiety, and sometimes, wasted time
ERs are mostly crowded and patients experience delays due to non-emergency cases overwhelming the ER
Non English or French speakers or people with disabilities face additional barriers of waiting for someone that understands their language or can help them read/fill out hospital forms
Many patients visit the ER because they are unaware of Telehealth services or other urgent health care alternatives available to them
We're hiring!
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Elevating UI with Depth & Dimension
We tested and discovered the signature drop shadows that bring depth and refinement to the app. Applied to buttons, cards, and text boxes, these subtle effects enhance usability, create visual hierarchy, and deliver a polished, modern aesthetic.
Typography & Buttons: Crafting a Cohesive User Interface
We chose and created the typography, buttons, and input styles that shape Pro-Folio's user experience. From font choices that enhance readability to buttons and inputs designed for clarity and responsiveness, each element ensures a seamless and intuitive interaction.
Bringing Pro-Folio to Life
This prototype showcases the app’s user flow, visual design, and core interactions, providing a realistic preview of the final product.
App Interface
Smart home technology and consumer electronics
The app requires a thorough reorganization and redesign to enhance user engagement. This includes creating a more intuitive information architecture and establishing a cohesive visual language for a seamless and visually appealing experience.
7 Weeks
User Research, UX & UI Design, Prototyping
PowerPoint, Figma, Photoshop, Illustrator